Jul 2, 2009

I got a Clue that why attrition rate is higher in Call Centres

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Jul 2, 2009

These Conversations is enough to tell how tough it is..

 

 

1 ) Tech Support : "I need you to right-click on the Open Desktop."
Customer : "Ok."
Tech Support : "Did you get a pop-up menu?"
Customer : "No."
Tech Support : "Ok. Right click again. Do you see a pop-up menu?"
Customer : "No."
Tech Support : "Ok, sir. Can you tell me what you have done up until
this point?"
Customer : "Sure, you told me to write 'click' and I wrote 'click'."
------------ --------- --------- --------- -
2) Customer : "I received the software update you sent, but I am still
getting the same error message."
Tech Support : "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
------------ --------- --------- --------- --------- --
3)Customer : "I'm having trouble installing Microsoft Word."
Tech Support : "Tell me what you've done."
Customer : "I typed 'A: SETUP'."
Tech Support : "Ma'am, remove the disk and tell me what it says."
Customer : "It says '[PC manufacturer] Restore and Recovery disk'."
Tech Support : "Insert the MS Word setup disk."
Customer : "What?"
Tech Support: "Did you buy MS word?"
Customer: "No..."
------------ --------- --------- --------- --------- --
4).Customer : "Do I need a computer to use your software?"
Tech Support : ?!%#$ (welll pretend to smile)
------------ --------- --------- --------- --------- --
5). Tech Support : "Ok, in the bottom left hand side of the screen,
can you see the 'OK' button displayed?"
Customer : "Wow. How can you see my screen from there?"
Tech support : ??????
------------ --------- --------- --------- --------- --
6) Tech Support : "What type of computer do you have?"
Customer : "A white one."
Tech support : ?????
------------ --------- --------- --------- --------- --
7). Tech Support : "What operating system are you running?"
Customer : "Pentium."
Tech support : ??????
------------ --------- --------- --------- --------- --
8).Cus tomer : "I have Microsoft Exploder."
Tech Support : ??????
------------ --------- --------- --------- --------- --
9). Customer : "How do I print my voicemail?"
Tech support : ??????
------------ --------- --------- --------- --------- --
10). Customer : "You've got to fix my computer. I urgently need to
print document, but the computer won't boot properly."
Tech Support : "What does it say?"
Customer : "Something about an error and non-system disk."
Tech Support : "Look at your machine. Is there a floppy inside?"
Customer : "No, but there's a sticker saying there's an Intel inside."
Tech support : ?????
------------ --------- --------- --------- --------- --
11). Tech Support: "Just call us back if there's a problem. We're open
24 hours."
Customer: "Is that Eastern time?"
------------ --------- --------- --------- --------- --
12). Tech Support : "What does the screen say now?"
Customer : "It says, 'Hit ENTER when ready'."
Tech Support : "Well?"
Customer : "How do I know when it's ready?"
Tech support : ??????
------------ --------- --------- --------- --------- --
The best of the lot


13). A plain computer illiterate guy rings tech support to report that
his computer is faulty.
Tech: What's the problem?
User: There is smoke coming out of the power supply.
Tech: (keep quite)
Tech: You'll need a new power supply.
User: No, I don't! I just need to change the startup files.
Tech: Sir, the power supply is faulty. You'll need to replace it.
User: No way! Someone told me that I just needed to change the startup
and it will fix the
problem! All I need is for you to tell me the command.
Tech support::
10 minutes later, the User is still adamant that he is right. The tech
is frustrated and fed up.
Tech: Sorry, Sir. We don't normally tell our customers this, but there
is an undocumented DOS
command that will fix the problem.
User: I knew it!
Tech : Just add the line LOAD at
the end of the CONFIG.SYS. Let me know how it goes.
10 minutes later.
User : It didn't work. The power supply is still smoking.
Tech : Well, what version of DOS are you using?
User : MS-DOS 6.22 .
Tech : That's your problem there. That version of DOS didn't come with
NOSMOKE. Contact Microsoft and ask them for a patch that will give you
the file. Let me know how it goes.
1 hour later.
User : I need a new power supply.
Tech support : How did you come to that conclusion?
User : Well, I rang Microsoft and told him about what you said, and he
started asking questions about the make of power supply.
Tech: Then what did he say?
User: He told me that my power supply isn't compatible with NOSMOKE.
------------ --------- --------- --------- --------- -
Hight Of all (Too Good)


14) customer care officer: I need a product identification number
right now and may I help u in
finding it out?
Customer: sure
CCO: could u left click on start and do u find 'My Computer'?
Cust: I did left click but how do I find your computer?

 

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